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Delivery
Time
We have warehouses throughout the
United States. We send your order immediately to
the warehouse nearest you. On products under
100lbs, warehouses ship the
same day of your order or if it is a weekend,
the next business day. They ship UPS ground
which takes 3-5 business days. Sentry, is the
only exception. They take 7 to 10 business days
to ship. On orders over 100lbs, allow 7-14 days
for delivery by freight truck. If you have questions about any of the
above please
email
us.
What
is our return policy?
If the merchandise is defective
or damaged, you must contact us within seven days of your receipt of
your product. If you determine your product is defective or damaged later
than seven days of receipt of product,
it is a warranty issue and you must contact the
manufacturer.
Within the first 7 days of
receipt of the product, If you believe the product is defective, we will
ask the manufacturer to speak to you. If the manufacturer determines the product
is defective, then we will arrange for a full credit or replacement
upon return of the product.
Within the first 7 days of
receipt of the product, if you
refuse your shipment because it was damaged or determine it was damaged
after opening the box, we will issue a full credit
or replacement safe.
Please shop carefully,
returns are not permitted if the merchandise is not
defective. If you cancel your order
before it ships, you will receive a full refund.
We must be informed of
all returns. Please e-mail customer
service or call 1-716-326-4499 to inform us of your return.
We will issue a Return Authorization Number and give you the address
where you can return the product. No returns will be accepted without
a Return Authorization Number.
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